Getting Started

6

• Using Ticki
• What is Ticki?
• Creating an organization
• Resetting your password
• Logging In
• Creating an account
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Account

10

• Updating billing information
• Upgrading Plan
• Free Trial
• Creating an account
• Logging In
• Resetting your password
• Creating an organization
• Ticket Allotment
• Reactivating Subscription
• Cancelling Plan
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Locations

14

• Creating a location
• Viewing all locations
• Editing a location
• Removing a location
• Adding Instructions
• Issuing hours
• Rate limits
• Location Status
• Choosing a slug
• What is a slug?
• What is a question group?
• Applying question group to location
• Ticket Expiration
• Navigating to the dashboard
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Team

6

• Pending team members
• Removing team members
• Inviting team members
• Manager
• Owner
• Reactivating team members
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Dashboard

8

• Clearing a ticket
• See tickets from previous days
• Adding a ticket manually
• Restoring a ticket
• Choosing a ticket
• Cancelling a ticket
• Navigating to the dashboard
• Viewing responses to questions
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Questions

7

• Enabling Questions
• Enabling questions on location
• Changing a question group
• Applying question group to location
• Creating a question group
• Why would you use question groups?
• What is a question group?
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Issuing Tickets

4

• Push Notifications
• Email Notifications
• How are customers notified of number?
• How do customers get a number?
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